Complaints & Feedback
We're committed to providing accurate information and transparent referral services. If you have a complaint or feedback about our website or services, we want to hear from you.
How to Lodge a Complaint
Send detailed feedback to our team
hello@positiveenergy.com.au
Written Complaint
Include your contact details and a clear description of the issue
What to Include
To help us address your complaint effectively, please provide:
- Your name and contact information
- Date and details of the issue
- Specific pages or tools you were using
- What outcome you're seeking
- Any relevant screenshots or documentation
Our Complaints Process
Acknowledgment
We'll acknowledge your complaint within 2 business days
Investigation
We'll review your complaint and gather relevant information
Resolution
We'll provide a response within 10 business days, including any actions taken
Complaints About Installers
If your complaint relates to an installer you were matched with through our platform, we recommend:
- First, contact the installer directly to resolve the issue
- If unresolved, contact us and we'll work with the installer on your behalf
- For serious issues, you can lodge a complaint with Consumer Protection WA
- For electrical work issues, contact the Electrical Licensing Board
External Dispute Resolution
If you're not satisfied with our response, you can escalate your complaint to:
Positive Feedback
We also welcome positive feedback! If our tools or information helped you make a decision, or if you had a great experience with a matched installer, please let us know. Your feedback helps us improve our services.